Having Trouble Logging In? If you're trying to log into the Meru Health app but keep getting redirected to your email without successfully logging in, these steps can help resolve the issue.
Troubleshooting Steps
1. Verify Your Email Address:
- Make sure you’re using the email address registered in your Meru Health account.
- Double-check to ensure you’re not using a different email address.
- In some cases, using a work email may have some access restrictions when using the verification link.
2. Update the App:
- Ensure you have the latest version of the Meru Health app by checking for updates in your app store.
3. Restart Your Email Application:
- Close your email app completely. Remove the app from the recent applications list or use the force stop option in the device settings.
4. Re-enter Your Email in the Meru Health App:
- Open the Meru Health app and re-enter your email address to request a new login email.
- Close the Meru Health app after entering your email.
5. Relaunch Your Email Application:
- Open your email app and look for the most recent login email from Meru Health.
- Make sure to open the latest email as previous ones might not work.
6. Click on the Login Button:
- Click on the "Log In" button in the email.
- If you’re redirected back to the login screen in the app, repeat the process using the newest email received.
7. Reinstall the App:
- If the issue persists, try deleting and reinstalling the Meru Health app:
- iPhone: Long press the app icon > Tap 'Remove App' > Confirm deletion > Reinstall from the App Store.
- Android: Go to Settings > Apps > Meru Health > Uninstall > Reinstall from the Google Play Store.
Special Cases
1. Using Microsoft Outlook & Edge Browser:
- If you're using Outlook for email and Edge as your browser, follow these steps if clicking the "Confirm your email" or "Log in to Meru Health" buttons doesn’t work:
iPhone:
- Long press the "Confirm your email" or "Log in to Meru Health" button in the email and select "Copy Link."
- Open the Safari browser, paste the link into the address bar, and open the website.
- Click the "Login to Meru Health" button on the website and the app should open.
Android:
- Long press the "Confirm your email" or "Log in to Meru Health" button in the email and select "Copy link address."
- Open the Chrome browser, paste the link into the address bar, and open the website.
- Click the "Login to Meru Health" button on the website and select the Meru Health app on the prompt that appears.
Note for Both Platforms:
If you can't install Safari or Chrome, try deleting and reinstalling the Edge web browser, then re-click the link in the email.
Additional Tips:
- Check your email spam or junk folder if you don’t see the login email in your primary inbox.
- Make sure your email app is set to sync and update emails automatically to avoid delays in email delivery.
If you follow these steps and still experience issues, please contact our support team for further assistance.