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Biofeedback Device Troubleshooting Guide

Updated

Bluetooth Configuration 

If you have trouble connecting the device with the Biofeedback Setup Guide, don't worry! Refer to the suggestions below to resolve Bluetooth connection issues. 

Most errors occur when your Meru Health biofeedback device connects directly through your phone's Bluetooth settings. It's important to remember that while Bluetooth needs to be on and enabled, the device should connect directly through the Meru Health app when you start a biofeedback breathing practice.

To make sure your device isn't connected directly through your phone's Bluetooth settings, please follow the steps below based on your operating system:

For IOS Devices:
  1. Go to the 'Settings' menu. 
  2. Select 'Bluetooth' and ensure the feature is turned on. 
    1. If the device is connected via Bluetooth, select 'Forget Device'.  

If you are still unable to connect the device, please ensure you have allowed Bluetooth access to the Meru Health app. You can do so by following these steps: 

  1. Navigate to 'Settings'.
  2. Select 'Privacy'. 
  3. Select 'Bluetooth' and ensure it’s enabled for the Meru Health app. Note - you may need to scroll down the list of apps to find Meru.
For Android Devices:
While most recent Android OS versions are similar, it’s important to keep in mind that depending on the device brand, some of the menus and options may slightly differ from device to device. 
  1. Drag your finger from the top of the screen downward to access the 'Quick Settings' menu.
  2. Select the 'Bluetooth' option to turn on and off.
    1. To ensure the device is not connected directly via Bluetooth, hold the Bluetooth option for a few seconds.
      1. You will be taken to the 'Connected Devices' screen.
      2. If the device is connected it will be displayed here, tap on the device and select 'Disconnect'.

 

If you are still unable to connect the device, please ensure you have allowed Bluetooth access to the Meru Health app. You can do so by following these steps: 
  1. Go to the 'Settings' menu.
  2. Select 'Location' and ensure the 'Use Location' option is selected.
  3. Select 'App Location Permissions' and scroll down to find the Meru Health app.
  4. Ensure the option 'Allow only when using the app' is selected. 

Still Having Trouble?
We know that connecting the biofeedback device for the first time can sometimes be tricky. If you have difficulty connecting the device using the Biofeedback Setup Guide, don't worry. Refer to the suggestions below to resolve common problems.
  • Is my device charged?
    • A solid red light indicates the device battery is low so be sure to charge the device. When the lights are completely off, the device is fully charged. 
  • Is my biofeedback device attached to my ear while attempting to connect?
    • The device needs to be attached to your ear for it to sync with the app. 
  • Are there other devices displaying when attempting to connect to the app? 
    • Try moving to a different room or turning off the other devices. Smartwatches and other smart appliances can disrupt the ability of the device to connect. 
  • Have I turned my Wi-Fi connection off? 
    • Sometimes Wi-Fi can interfere with connecting items to Bluetooth, including the device. Turning off Wi-Fi can improve the connection. 
  • Have I forced closed & re-opened the Meru Health app?
    • A hard restart of the app helps reset the syncing process. 
  • Have I logged out and logged back into the Meru Health app?
    • Logging back into the app will also reset the syncing process. 
  • Have I deleted & reinstalled the app?  
    • If all else fails, reinstalling the app ensures you have the most up-to-date version installed, which resolves many issues.
Get Connected To Support 
If you have followed the steps outlined above and are still having connectivity issues, please reach out to our Care Coordination team using this form. A member of our team will follow up with you as soon as possible! 

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